Tour Policies and Procedures
Cancellation Policies
Day Tours: Please note that day tours are non-refundable once booked.
Multi-Day Tours:
Important Notice
We strive to ensure all customers are aware of our cancellation policies at the time of booking. It is important to understand these policies to avoid any surprises should you need to cancel your trip. Please review the cancellation policy specific to your tour and consider purchasing travel insurance for added protection.
For more detailed information on Premier tours, please refer to Premier World Discovery's Travel Protection Plan.
Multi-Day Tours:
- Our Tours: Cancellations made 60 days or more before departure will receive a full refund. Cancellations within 60 days will incur a fee.
- Premier World Discovery Tours: Due to our partnership with Premier World Discovery, their tours have a strict cancellation policy of 180 days. Cancellations made 180 days or more before departure will receive a full refund, while cancellations within 180 days will incur significant penalties.
Important Notice
We strive to ensure all customers are aware of our cancellation policies at the time of booking. It is important to understand these policies to avoid any surprises should you need to cancel your trip. Please review the cancellation policy specific to your tour and consider purchasing travel insurance for added protection.
For more detailed information on Premier tours, please refer to Premier World Discovery's Travel Protection Plan.
Trip and Travel Insurance Information
Travel insurance is an essential component of your travel planning, ensuring peace of mind and protection against unforeseen circumstances. Here's everything you need to know about our travel insurance policies:
Coverage Benefits:
Policy Details:
Cancellation Policy:
How to Purchase:
Why Travel Insurance?
Travel insurance provides crucial protection against unexpected events that could disrupt your travel plans. From medical emergencies to trip cancellations, our insurance policies offer comprehensive coverage, ensuring that you are safeguarded against financial losses and stress.
For detailed information and to review the full policy terms and conditions, please click here.
Coverage Benefits:
- Trip Cancellation: Reimbursement for prepaid, non-refundable expenses if you cancel your trip due to covered reasons.
- Trip Interruption: Compensation for unused trip portions and additional transportation costs to return home or continue your trip.
- Medical Expenses: Coverage for medical emergencies, including hospital stays, physician services, and emergency transportation.
- Baggage Protection: Reimbursement for lost, stolen, or damaged baggage and personal items.
- Travel Delays: Compensation for expenses incurred due to significant travel delays.
- Emergency Assistance: 24/7 assistance services for medical and travel emergencies, including medical evacuations and repatriations.
Policy Details:
- Eligibility: Insurance is available for all travelers booking trips with us.
- Coverage Period: Insurance coverage starts from the day your trip is booked and continues until you return home.
- Exclusions: Certain conditions and activities might be excluded from coverage. Please review the policy details carefully.
- Claims Process: In the event of a claim, contact our insurance provider immediately. Ensure you have all necessary documentation, including receipts, medical reports, and police reports if applicable.
Cancellation Policy:
- Strict Cancellation Policy: We have a strict cancellation policy to ensure the highest level of service and planning for all our trips. Cancellations made after a certain period might incur significant penalties.
- Refund Policy: Refunds are subject to the terms and conditions of our insurance policy and may vary depending on the timing and reason for cancellation.
How to Purchase:
- Phone: Contact our customer service team to add insurance to your booking.
Why Travel Insurance?
Travel insurance provides crucial protection against unexpected events that could disrupt your travel plans. From medical emergencies to trip cancellations, our insurance policies offer comprehensive coverage, ensuring that you are safeguarded against financial losses and stress.
For detailed information and to review the full policy terms and conditions, please click here.